I love making impactful things and solving complex problems for people — like you.
Boston-based design & strategy leader.
I deliver results through strategic thinking and data-driven insights.
I’m passionate about solving complex problems and crafting meaningful solutions that make a difference in people's lives.
I have over 12 years of experience in design strategy and human-centered design, focused on uncovering deep user needs and translating them into actionable insights, strategies, products, and experiences.
I lead teams and mentor designers with empathy, inclusion, and humor.
“Nick was our team’s DesignOps lead. He made space for us to collaborate and review each other’s work. He helped us define what sort of work we should be doing and what sorts of meetings we should be attending in the middle of an ‘agile transformation.’ He was always pushing for getting to the root issues and the strategic conversations.”
Jason James
AVP, Lead User Experience & Conversation Designer
Santander Bank, N.A.
Case studies
Most of my work is under NDA. If you’d like to discuss my work further, get in touch.
Humana, Inc.
Santander Bank, N.A.
Building a UX team for digital banking →
Vertex Pharmaceuticals
Discovering the lab of the future →
Mendix, acquired by Siemens
NYC, Office of Technology & Innovation
Promoting minority- and women-led businesses →
US Digital Response
Medical Assembly Company
Recent Experience
I’m excited to explore new leadership and management opportunities where I can leverage my extensive experience and commitment to driving design excellence.
Let's connect and discuss how I can contribute to your organization's growth and success.
Humana, Inc. | Experience Center
Product Design Lead 2023 — Present
Santander Bank, N.A.
UX Team Lead, Consumer Digital Banking 2021 — 2023
Vertex Pharmaceuticals
Senior UX Researcher 2020 — 2021
mad*pow
Senior UX Consultant 2019 — 2020
Mendix, acquired by Siemens
UX Consultant, Expert Services 2017 — 2019
Talks
I love being able to share and connect with the community. View my media kit.
Bunker Hill Comunity College
Design Industry Panel →
December 2023
Experience Center Academy
Intro to UX & Human-Centered Design →
November 2023
Black Tech Week
How to Build Your UX Strategy →
July 2023
Two Thirteen
Tips & Tricks for Artist Websites →
July 2021
Mendix
Building Apps for Accessibility and Inclusive Design →
November 2017